LOGO Driver - Privacy Policy

1. LOGO Driver Onboarding

1.1 Introduction

Welcome to the LOGO Driver team!

This guide will walk you through the onboarding process, helping you get started quickly and easily. Follow these simple steps to set up your account and begin your journey as a LOGO Driver.

1.2 Downloading the LOGO Driver App

The first step is to download the LOGO Driver app on your smartphone:

1.3 Registering Your Account

After launching the app, you'll need to create your LOGO Driver account:

1.4 Next Steps and Support

If you need any assistance during this process or have questions, please don't hesitate to reach out:

1. Our team will review your submitted information.
2. You'll receive an email notification about your application status within 3-5 business days.
3. If approved, you'll gain full access to the LOGO Driver app features.
4. You may be required to complete a brief online orientation or training.

If you need any assistance during this process or have questions, please don't hesitate to reach out:

In-app Support: Tap the "Help" or "Support" section in the LOGO Driver app

Email: cs@logocargo.com

Phone: (800) 883-1998

Thank you for choosing to become a LOGO Driver. We look forward to having you on our team!

2. Required Supplies and Resources

Initial Purchase: You are required to make an initial purchase of $100 to $200 for empty box supplies, which will be used for customer product replacements. After this initial purchase, any additional empty boxes needed will be provided free of charge on a one-for-one basis with each drop-off. This means that for every box you return with completed deliveries, a new empty box will be issued to you at no extra cost.

Equipment: You are required to have a printer for printing QR labels. A printer that supports the use of thermal paper is recommended, as thermal paper is required for printing the QR code labels that will be attached to each package. This ensures that the labels are durable and scannable throughout the entire delivery process.

3. Onboarding Training Requirement

Before you can begin your first official pick-up, you may be required to complete an onboarding training or orientation session at the nearest warehouse. This training is designed to familiarize you with our procedures, equipment, and safety protocols to ensure you are fully prepared for your role.

The onboarding process will cover key aspects such as:

Operational Procedures: Detailed instructions on how to handle packages, use warehouse equipment, and follow safety protocols.

System Navigation: Training on how to use the LOGO Driver app for tracking deliveries and managing inventory.

Safety Training: Important guidelines on maintaining a safe working environment and emergency procedures.

Completing this orientation is a mandatory step to ensure that you are equipped with the necessary knowledge and skills for your duties.

4. LOGO Driver Pick up and Drop off Process

This guide will walk you through the pick-up and drop-off process, helping you maximize your earnings and provide excellent service to our customers. Please read this guide carefully and refer to it as needed during your work as a LOGO Driver.

4.1 Receiving an Order

The LOGO Driver app is your primary tool for receiving and managing orders. Here's how the process works:

4.2 Receiving an Order

Clear communication is crucial for smooth operations. After receiving an order:

1. Contact customer service through the app.

2. Confirm all order details, including:

Pick up address

Drop off location

Any special handling instructions

3. Ask any questions or voice any concerns you may have before proceeding.

4.3 Package Pick-up Process

4.4 Drop-off Process

4.4.1 Package Pick-up Process

4.4.2 Sub-Warehouse Storage Option

LOGO Drivers have the option to store packages in their sub-warehouse provided that the subwarehouse has been approved by LOGO Administration:

1. This option may be available for certain orders.

2. If you choose to use this option:

Take a clear photo of the package in your sub-warehouse storage location.

Confirm the storage in the app.

3. Earnings: You will receive an additional $5 for each package stored in your sub-warehouse.

4.4.3 Earnings Summary

LOGO Drivers have the option to store packages in their sub-warehouse provided that the subwarehouse has been approved by LOGO Administration:

Warehouse delivery: $25 per package

Branch delivery: $15 per package

Sub-warehouse storage: Additional $5 per package

All earnings are automatically tracked and calculated in the app based on your completed deliveries and storage tasks. Your total earnings will be displayed within the app, reflecting all applicable delivery and storage fees.

Once the tasks are completed and approved, your commissions will be processed and deposited directly into your registered bank account. Payment processing times may vary, but rest assured, you will be notified when the funds have cleared and are available in your account.

5. Earnings Summary

To ensure your success as a LOGO Driver, always remember to:

Prioritize Safety: Ensure the safety and security of all packages.

Communicate Clearly: Maintain clear communication with customer service throughout the delivery process.

Document Deliveries Take clear, well-lit photos at both pick-up and drop-off points.

Adhere to Regulations: Follow all traffic laws and safety regulations while making deliveries.

Seek Support: Contact customer support immediately through the app if you encounter any issues or have questions.

By following this guide, you'll ensure smooth operations, and satisfied customers, and maximize your earnings as a LOGO Driver. Thank you for your dedication to providing excellent service!

Driver Guidelines